What we commit to
Counted from the moment the equipment is put into operation.
We respond to your service request within this time.
If the case is confirmed as a warranty case, the engineer's visit is free.
Consumables from stock, other parts from the factory in 5–6 weeks, urgent ones by air.
Warranty terms
| Period | from 12 months |
| Start | from the moment the equipment is put into operation |
| Engineer's visit | If the inspection confirms a warranty case, the engineer's visit is free of charge. If the fault was caused by improper operation or by not following the safety rules, the service is invoiced. |
| Specific terms | depend on the manufacturer and the type of equipment; stated in the commercial offer and the contract |
What the warranty does not cover
- consumables and wear parts: tooling, filters, seals, belts, lamps, protective windows and nozzles of laser heads
- damage caused by breaching the operating manual or by overloading
- an installation site that does not meet the manufacturer's requirements: foundation, power supply, grounding, compressed air, temperature, dust
- repairs or interventions by persons not authorised by LUNA
- non-original spare parts and lubricants
- damage while the customer moves the equipment
- force majeure
What to prepare for installation — foundation, power supply, grounding, compressed air — is listed on the Payment and delivery page. We provide the manufacturer's foundation drawing on request.
If a machine stops
Send a service request, call, message us or write an email — we respond within 1 working day. To get to the cause faster, include:
- the machine model and serial number
- what happened and under what conditions
- a photo or a video
- CNC error codes, if any
Spare parts and maintenance
| Consumables | kept in stock in Ukraine |
| Other spare parts | delivered from the factory in 5–6 weeks, urgent ones by air |
| Maintenance | service under a contract or on a one-off basis, remote diagnostics for CNC machines |
| Support | technical support for the entire service life of the equipment |
LUNA's status with manufacturers
| LUNA | Own brand |
| WEILER | Dealer |
| SEIGER | Dealer |
| FPS | Official representative |
| MAXION | Official representative |
| PALMARY | Dealer |
| BLM GROUP | Dealer |
| OSM Makina / TRtech | Exclusive representative |
| MEP | Official representative |
| Aksüt Makina | Official representative |
| MG | Official representative |
| Demirci Makina | Dealer |
| KSP Machine | Official representative |
| CHMER | In negotiation |
| KLINGELNBERG | In negotiation |
| MHD | In negotiation |
| NARGESA | In negotiation |
We do not publish dealer certificates and partner documents on the site. Documents confirming LUNA CAPITAL TECHNOLOGIES' status with a manufacturer are provided to the customer on request.
What buyers ask about warranty
When does the warranty start?
From the moment the equipment is put into operation, not from the shipping date.
What is the warranty period for a specific machine?
From 12 months. The exact period and terms depend on the manufacturer and the type of equipment and are stated in the commercial offer and the contract.
Is a warranty visit by an engineer free?
If the inspection confirms a warranty case, the engineer's visit is free of charge. If the fault was caused by improper operation or by not following the safety rules, the service is invoiced.
What does the warranty not cover?
Consumables and wear parts; damage caused by breaching the operating manual or by overloading; an installation site that does not meet the manufacturer's requirements; repairs or interventions by persons not authorised by LUNA; non-original spare parts and lubricants; damage while the customer moves the equipment; force majeure. The full list is above on this page and in the contract.
How fast do you respond to a service request?
Within 1 working day.
How fast can I get a spare part?
We keep consumables in stock in Ukraine. Other parts come from the factory in 5–6 weeks, urgent ones by air.
Do you service the machine after the warranty?
Yes: service under a contract or on a one-off basis, remote diagnostics for CNC machines. Technical support for the entire service life of the equipment.
How is your status with a manufacturer confirmed?
By documents that we provide to the customer on request. We do not publish them on the site.
The information on this site is not a public offer. Delivery, payment and warranty terms are fixed in the contract.